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company

BetterHelp

Online counseling and therapy platform owned by Teladoc Health. Direct-to-consumer mental health services via web or phone. Received $7.8M FTC fine in 2023 for sharing sensitive mental health data with Facebook and other advertisers.

Track Record

$7.8M

FTC banned BetterHelp from sharing health data for advertising after finding the company revealed consumers' sensitive mental health data (email addresses, IP addresses, health questionnaire responses) to Facebook, Snapchat, and other advertisers without consent. This was the first FTC action returning funds to consumers whose health data was compromised. About 800,000 people received refund notices.