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Crisis Text Line shared anonymized mental health crisis data with for-profit spinoff Loris.AI
Jan 1, 2022In 2022, Crisis Text Line was found to be sharing anonymized data from mental health crisis conversations with Loris.AI, a for-profit spinoff that sold customer service software. Data included word frequency, distress types, and user interactions. Users in mental health crisis couldn't meaningfully consent; some had to agree to data sharing to speak with counselors. Crisis Text Line ended the partnership after FCC Commissioner intervention and public backlash.