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company

NZXT

American computer hardware company focused on PC gaming cases, cooling solutions, and custom-built PCs. Known for minimalist case designs and the BLD custom PC service. Notable for the H1 case fire hazard recall in 2021.

Track Record

negligent

The NZXT H1 mini-ITX case was recalled by the US Consumer Product Safety Commission in February 2021 after reports of the case's PCIe riser card screw causing electrical shorts that led to fires. Approximately 32,000 units were affected. NZXT initially attempted a fix with nylon screws before the full CPSC recall was issued. At least one house fire was reported.

negligent

In 2020, Cisco Talos discovered multiple vulnerabilities in NZXT CAM's WinRing0x64 driver that could allow attackers to escalate privileges and access sensitive information on users' systems. Cisco Talos coordinated disclosure with NZXT and software updates were released to address the vulnerabilities.

In 2017, users discovered NZXT's CAM monitoring software was consuming massive bandwidth (9-22 GB per month, with constant 0.1-0.5 Mbps usage). CAM collects hardware configuration, IP addresses, computer names, fan speeds, temperatures, installed games/applications, and game performance data. The software requires mandatory online account login to control NZXT hardware. NZXT founder Johnny Hou acknowledged the concerns on Reddit.