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Talkspace accused of mining therapy transcripts for marketing data, faced congressional scrutiny
Aug 1, 2020New York Times reported Talkspace examined anonymized conversations between therapists and clients to extract marketing data. Ex-employees claimed data scientists analyzed client transcripts and marketing team used frequently used phrases from therapy sessions to improve targeting. In 2022, Senators Wyden, Warren, and Booker questioned Talkspace's data privacy practices and sharing of sensitive health information with Google and Facebook.