Wysa—Wysa found sharing user data with Facebook in 2021 Consumer Reports investigation
Consumer Reports investigation found Wysa was sending data to Facebook. After initial tests revealed the data sharing, Wysa began obscuring IDs shared with Facebook. The co-founder told Consumer Reports users could opt out of research by email, but this option wasn't easy to find in the privacy policy or app.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Corporate Transparency | -against | secondary | -0.50 |
| User Privacy | -against | primary | -1.00 |
| Overall incident score = | -0.483 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.64)
Evidence (2 signals)
Consumer Reports found Wysa among mental health apps sending data to Facebook
Consumer Reports testing found Wysa, along with BetterHelp, Sanity & Self, and Talkspace, all sending data to Facebook. Following the report, Wysa began obscuring the IDs shared with Facebook. The data shared was likely not personal information according to the investigation.
Consumer Reports found Wysa sharing data with Facebook in 2021 investigation
Consumer Reports investigation found Wysa was sending data to Facebook. After initial tests, Wysa began obscuring IDs shared with Facebook. The opt-out option wasn't easy to find in the privacy policy or app.