Apple—Apple launched Self Service Repair program allowing customers to purchase genuine parts and tools for iPhone and Mac repairs
In November 2021, Apple announced its Self Service Repair program, launching in April 2022 for iPhone 12/13 and M1 Macs. The program made genuine Apple parts, repair manuals, and tools available to consumers for the first time. However, repair advocates noted limitations: tools arrived in two massive 35.8kg pelican cases, parts pairing still restricted many repairs, and analysts assessed the program as a preemptive measure to get ahead of right-to-repair legislation rather than a genuine philosophical shift.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Right to Repair | +toward | primary | +1.00 |
| Overall incident score = | +0.664 | ||
Score = avg(topic contributions) × significance (high ×1.5) × confidence (0.59)× agency (reactive ×0.75)
Evidence (1 signal)
Apple announced Self Service Repair program for iPhone and Mac with genuine parts and manuals
Apple announced its Self Service Repair program in November 2021, launching April 2022 for iPhone 12/13 and M1 Macs. Repair advocates noted the tools weighed 35.8kg and parts pairing still restricted many repairs.