Checkout.com

Checkout.com underwent severe workforce reductions throughout 2022-2023. After publicly cutting 5% in September 2022, the company made 'layoffs by stealth' with 20-30 Slack deactivations weekly. By end of 2023, UK headcount fell 72% from 1,032 to 284 employees. The Technology and Product team dropped from 508 to 99 people. Employees reported being 'treated coldly' with 'no proper justification except budget cuts' and described three layoff rounds in 16 months.

In August 2023, Checkout.com terminated its relationship with Binance, once its largest customer handling $2 billion in monthly transactions in 2021. CEO Guillaume Pousaz sent letters on August 9 and 11 citing concerns over 'regulators actions and orders in relevant jurisdictions' and AML, sanctions, and compliance controls. The decision came months after the SEC filed 13 charges against Binance. Binance threatened legal action but did not pursue it.

In August 2023, CEO Guillaume Pousaz mandated three office days per week. When employees raised concerns about childcare and appointments, Pousaz reportedly said 'we all have kids and doctor's appointments, but you have to come three days' and 'if you don't like it, leave' multiple times. Glassdoor reviews in 2024 averaged 2.3 stars (vs industry average 3.6), with 57% disapproval of the RTO policy. Employees described being 'treated like children' and alleged the company 'thrives on racism, sexism and bullies.'