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company

T-Mobile US

Third-largest wireless carrier in the US. Merged with Sprint in 2020. Subsidiary of Deutsche Telekom.

Track Record

reactive

T-Mobile ended all DEI policies 'not just in name, but in substance' in July 2025, while seeking FCC approval for $4.4B US Cellular acquisition. The company eliminated DEI roles/teams, removed DEI references from websites and training materials, and dissolved diversity councils. FCC Commissioner Anna Gomez called it a 'cowardly capitulation' and 'cynical bid to win FCC regulatory approval.'

negligent

In November 2024, T-Mobile confirmed it was targeted by the Salt Typhoon Chinese state-sponsored hacking campaign that breached multiple US telecommunications companies. The attack potentially exposed call logs, text messages, and surveillance request records for targeted individuals. The campaign highlighted systemic infrastructure security weaknesses across US telecom networks and raised national security concerns about foreign access to sensitive communications data.

negligent $31.5M

In September 2024, the FCC imposed a $31.5 million consent decree on T-Mobile covering four major data breaches from 2021-2023. The 2021 breach exposed 76.6 million customers' names, SSNs, and driver's licenses. The 2023 breach exposed 37 million customers' billing addresses and account numbers. T-Mobile was required to invest an additional $15.75 million in cybersecurity improvements. The FCC found multiple compliance failures including inadequate data protection, impermissible access to customer proprietary network information, and misrepresentation to customers about security practices.

$80.0M

In April 2024, the FCC fined T-Mobile $80 million - the largest fine among major carriers - for sharing customers' real-time location data with third parties without obtaining proper consent. T-Mobile was part of a $200 million total enforcement action against major carriers for unauthorized sale of location information to data aggregators. The FCC found that carriers failed to protect sensitive geolocation data and did not verify that data recipients had customer consent.

Despite CEO John Legere's promise that the Sprint merger would be 'jobs-positive from Day One,' T-Mobile conducted mass layoffs. In 2020, thousands of Sprint employees were laid off including nearly 400 in one call. In 2023, another 5,000 jobs (7% of workforce) were eliminated. Three years after the merger, T-Mobile employed 9,000 fewer people than the combined pre-merger workforce.

negligent $350.0M

T-Mobile has experienced repeated data breaches (2009, 2015, 2017, 2018, 2019, 2020, 2021, 2023, 2024). The 2021 breach exposed 40+ million customers' SSNs, leading to a $350M settlement. In 2024, the FCC imposed a $31.5M fine. In November 2024, T-Mobile was targeted by Chinese hacker group 'Salt Typhoon' infiltrating US telecom networks.

T-Mobile's Project 10Million helps bridge the homework gap by providing free internet connectivity to millions of underserved student households. Eligible students receive free internet access, free mobile hotspots, and access to affordable laptops and tablets. The company invested nearly $17M in small towns across America, with towns receiving up to $50K for local communities. The program targets millions of student households lacking home internet access.

As part of 2020 Sprint merger conditions, T-Mobile committed to cover 90% of rural Americans with 5G averaging 50 Mbps speeds within six years. The company invested $304M in spectrum auctions, $200M in West Virginia (377 new towers), and $2B in Florida network expansion. By 3-year milestone, T-Mobile achieved 66.7% of rural population at 50+ Mbps download speeds and 55% at 100+ Mbps, meeting FCC requirements. The company expanded 5G coverage to 325 million Americans including small towns and rural communities.