Ticketmaster

In December 2025, a US federal court certified a nationwide class action lawsuit against Ticketmaster, representing millions of consumers who paid allegedly inflated service fees. The class certification enables billions of dollars in potential damages claims. The lawsuit alleges Ticketmaster exploited its monopoly position to charge supracompetitive fees that would not exist in a competitive ticketing market.

In September 2025, the Federal Trade Commission and seven US states sued Ticketmaster for systematically hiding fees from consumers through 'drip pricing' — advertising low base prices then adding substantial service fees, facility charges, and order processing fees at checkout. The FTC alleged this practice violates consumer protection laws and that the true cost of tickets is often 30-40% higher than advertised.

In August 2024, Ticketmaster's 'dynamic pricing' algorithm more than doubled the face value of Oasis reunion tour tickets during high-demand on-sale, with some tickets rising from £135 to over £350. The incident triggered widespread public outrage, a UK Competition and Markets Authority investigation, and ultimately the passage of the UK Sale of Tickets (Standardised Pricing) Bill to ban dynamic pricing for live events. Ticketmaster faced accusations of exploiting fans after they had queued for hours.

In May 2024, hackers breached Ticketmaster's systems via compromised Snowflake cloud credentials, stealing personal data from approximately 560 million customer accounts including names, emails, phone numbers, and partial payment card details. The hacking group ShinyHunters claimed responsibility and attempted to sell the data for $500,000 on dark web forums. Live Nation confirmed the breach in an SEC filing.