IBM—Replaced approximately 200 HR workers with AskHR AI tool that handles 94% of employee questions
By 2024, IBM had deployed its AskHR AI tool to automate HR functions, with reports suggesting about 200 HR workers were let go as the system scaled up. The AI tool can answer 94% of employee questions instantly, handling queries from vacation days to parental leave policies. This followed CEO Arvind Krishna's 2023 announcement about pausing hiring for back-office roles that could be automated.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| AI Safety | -against | secondary | -0.50 |
| Worker Rights | -against | primary | -1.00 |
| Overall incident score = | -0.409 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.55)
Evidence (1 signal)
Replaced approximately 200 HR workers with AskHR AI tool that handles 94% of employee questions
By 2024, IBM had deployed its AskHR AI tool to automate HR functions, with reports suggesting about 200 HR workers were let go as the system scaled up. The AI tool can answer 94% of employee questions instantly, handling queries from vacation days to parental leave policies. This followed CEO Arvind Krishna's 2023 announcement about pausing hiring for back-office roles that could be automated.