Zepto—Accused of charging iPhone users up to 5x more than Android users for identical products
Zepto faced controversy after a viral Bengaluru user post showed a capsicum priced at ₹21 on Android vs ₹107 on iPhone. The Hindu and other Indian outlets confirmed device-based price differences; a subsequent MediaNama independent analysis of 13 products found Zepto showing lower Android prices on 6 of them, with differences up to about 2.25x, and found the same pattern on Blinkit and Instamart. Zepto declined to comment. A Reddit post from an alleged former employee claimed the app charges more for customers with phones worth more than ₹30,000.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Consumer Protection | -against | primary | -1.00 |
| Overall incident score = | -0.858 | ||
Score = avg(topic contributions) × significance (high ×1.5) × confidence (0.57)
Evidence (1 signal)
Accused of charging iPhone users up to 5x more than Android users for identical products
Zepto faced controversy after a viral Bengaluru user post showed a capsicum priced at ₹21 on Android vs ₹107 on iPhone. The Hindu and other Indian outlets confirmed device-based price differences; a subsequent MediaNama independent analysis of 13 products found Zepto showing lower Android prices on 6 of them, with differences up to about 2.25x, and found the same pattern on Blinkit and Instamart. Zepto declined to comment. A Reddit post from an alleged former employee claimed the app charges more for customers with phones worth more than ₹30,000.