Twilio—Added explicit prohibition of hate speech to platform policies after Charlottesville
In August 2017, after the deadly Charlottesville violence, Twilio updated its terms of service to explicitly prohibit use of its products for hate speech or in any way that 'degrades, intimidates, incites violence against, or encourages prejudicial action against anyone based on protected categories.' CEO Jeff Lawson called it an 'easy decision.'
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| DEI Programs | +toward | secondary | +0.50 |
| Overall incident score = | +0.221 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.59)× agency (reactive ×0.75)
Evidence (1 signal)
Added explicit prohibition of hate speech to platform policies after Charlottesville
In August 2017, after the deadly Charlottesville violence, Twilio updated its terms of service to explicitly prohibit use of its products for hate speech or in any way that 'degrades, intimidates, incites violence against, or encourages prejudicial action against anyone based on protected categories.' CEO Jeff Lawson called it an 'easy decision.'