Microsoft—ACCC sued Microsoft for misleading 2.7 million Australian customers about Copilot subscription options
The Australian Competition and Consumer Commission (ACCC) commenced Federal Court proceedings against Microsoft for allegedly misleading approximately 2.7 million Australian customers. Since October 2024, Microsoft told subscribers they must accept Copilot integration with higher prices ($109 to $159 AUD annually) or cancel, while failing to disclose a third option: Microsoft 365 Classic plans without Copilot at the original lower price.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Consumer Protection | -against | primary | -1.00 |
| Overall incident score = | -0.590 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.59)
Evidence (1 signal)
ACCC sued Microsoft for misleading 2.7 million Australian customers about Copilot subscription options
The Australian Competition and Consumer Commission (ACCC) commenced Federal Court proceedings against Microsoft for allegedly misleading approximately 2.7 million Australian customers. Since October 2024, Microsoft told subscribers they must accept Copilot integration with higher prices ($109 to $159 AUD annually) or cancel, while failing to disclose a third option: Microsoft 365 Classic plans without Copilot at the original lower price.