Logitech—Logitech discontinued Harmony remote ecosystem, ending cloud services needed for device functionality
Logitech announced in 2021 that it was discontinuing the Harmony line of universal remote controls, and later shut down the cloud services required for device setup and some features. Critics argued this was planned obsolescence, as the devices depended on cloud connectivity for configuration. While existing remotes continued working for basic functions, new setup and some smart home integrations became impossible.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Consumer Protection | -against | primary | -1.00 |
| Environmental Sustainability | -against | secondary | -0.50 |
| Overall incident score = | -0.375 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.50)