Lyft rolled out nationwide rider verification system with verification badges for driver safety
Nov 1, 2024Following successful regional pilot in 9 cities (Seattle, Detroit, Jacksonville, Houston, Atlanta, Phoenix, Chicago, Denver, Miami) starting August 2024, Lyft rolled out rider verification nationwide in November 2024. System cross-checks rider's legal name and phone number using trusted third-party databases. If information can't be validated, riders asked to upload government-issued ID. Verified riders receive verification badge on profile. Drivers see rider's name, verification badge, rating, and photo before accepting ride, providing greater peace of mind and helping confirm riders are who they say they are. Verifying millions of riders to enhance driver safety.