ASUS—ASUS warranty and RMA practices exposed by Gamers Nexus investigation, revealing systematic customer service failures
Gamers Nexus published a detailed investigation exposing ASUS's warranty and RMA practices, documenting cases where ASUS charged customers for repairs on products still under warranty, returned products with new damage, and provided poor communication throughout the RMA process. The investigation went viral, prompting ASUS to publicly apologize and pledge to overhaul its RMA processes.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Consumer Protection | -against | primary | -1.00 |
| Overall incident score = | -0.429 | ||
Score = avg(topic contributions) × significance (high ×1.5) × confidence (0.57)× agency (negligent ×0.5)
Evidence (1 signal)
Gamers Nexus published investigation exposing ASUS warranty and RMA failures
Tech outlet Gamers Nexus documented multiple cases of ASUS charging for warranty repairs, returning products with new damage, and providing poor communication during RMA. The video went viral with millions of views, prompting ASUS to publicly apologize.