Western Digital—SanDisk Extreme SSDs suffered widespread firmware failures causing total data loss, prompting class action
In 2023, Western Digital's SanDisk Extreme and Extreme Pro portable SSDs experienced widespread firmware failures causing sudden data loss with no recovery possible. A class action lawsuit was filed. The failures affected both the 2TB and 4TB models. WD released firmware updates but many users reported irreversible data loss before the fix was available.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Consumer Protection | -against | primary | -1.00 |
| Overall incident score = | -0.429 | ||
Score = avg(topic contributions) × significance (high ×1.5) × confidence (0.57)× agency (negligent ×0.5)
Evidence (1 signal)
Class action filed over widespread SanDisk Extreme SSD firmware failures causing data loss
SanDisk Extreme and Extreme Pro portable SSDs experienced widespread firmware failures in 2023, causing sudden total data loss with no recovery. A class action was filed. WD released firmware updates but many users suffered irreversible data loss.