Grab—Faced discrimination backlash over Mandarin-speaking driver option feature in Malaysia
In August 2025, Grab Malaysia introduced a feature letting customers request Mandarin-speaking drivers for a higher fare. Critics including the Association of Land Public Transport Transformation said it could lead to discrimination against non-Chinese drivers. Grab halted the trial after government warning.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Racial Justice | -against | primary | -1.00 |
| Overall incident score = | -0.590 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.59)
Evidence (1 signal)
Faced discrimination backlash over Mandarin-speaking driver option feature in Malaysia
In August 2025, Grab Malaysia introduced a feature letting customers request Mandarin-speaking drivers for a higher fare. Critics including the Association of Land Public Transport Transformation said it could lead to discrimination against non-Chinese drivers. Grab halted the trial after government warning.