Grab—Faced 34 of 71 total app-based driver protests in Indonesia from 2020-2022, with 58.8% demanding proper payment
From March 2020 to March 2022, Indonesia recorded 71 app-based driver protests, with 34 (47.9%) involving Grab drivers - the highest among gig platforms. Protests included mass street demonstrations (26 actions), strikes (22 actions), blockading Grab offices (2 actions), and government hearings (1 action). 58.8% of protests demanded proper payment. Drivers eventually won demands to increase ride-hailing fees and reduce platform charges from above 20% to 15% (though drivers demanded 10%). The protests revealed systematic income pressure forcing drivers to work excessive hours.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Gig Worker Rights | -against | primary | -1.00 |
| Worker Rights | -against | secondary | -0.50 |
| Overall incident score = | -0.375 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.50)