EVGA Corporation—EVGA built industry-leading customer service reputation with sub-2-minute hold times and easy RMA process
EVGA became widely recognized in the PC hardware community for exceptional customer service, including phone hold times averaging under 2 minutes, a straightforward RMA process, and a Limited Lifetime Warranty on GPUs. The company maintained warranty support for existing products even after announcing its exit from the GPU market in September 2022.
Scoring Impact
| Topic | Direction | Relevance | Contribution |
|---|---|---|---|
| Consumer Protection | +toward | primary | +1.00 |
| Overall incident score = | +0.572 | ||
Score = avg(topic contributions) × significance (medium ×1) × confidence (0.57)
Evidence (1 signal)
EVGA maintained industry-leading RMA process and warranty support even after exiting GPU market
EVGA was widely recognized for its customer service excellence in the GPU market, with sub-2-minute phone hold times, easy RMA procedures, and Limited Lifetime Warranty. When the company announced it was ending its NVIDIA partnership in September 2022, it committed to continuing warranty support for all existing products.