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Atlassian—Laid off 350 customer service workers to replace with AI, announced via pre-recorded video

Atlassian laid off 150 workers in July 2025, then 200 more in Europe, replacing them with AI. CEO Mike Cannon-Brookes announced cuts via pre-recorded video, drawing backlash as 'brutal' and 'insensitive.' Critics noted juxtaposition with F1 sponsorship and executive private jet use.

Scoring Impact

TopicDirectionRelevanceContribution
Worker Rights-againstprimary-1.00
Overall incident score =-0.590

Score = avg(topic contributions) × significance (medium ×1) × confidence (0.59)

Evidence (1 signal)

Confirms Firing Jul 30, 2025 verified

Laid off 350 customer service workers to replace with AI, announced via pre-recorded video

Atlassian laid off 150 workers in July 2025, then 200 more in Europe, replacing them with AI. CEO Mike Cannon-Brookes announced cuts via pre-recorded video, drawing backlash as 'brutal' and 'insensitive.' Critics noted juxtaposition with F1 sponsorship and executive private jet use.

CX Dive(opens in new tab),The HR Digest(opens in new tab)

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